We process your orders immediately to ensure that they are shipped promptly. Once an order has been placed, you may request a cancellation or modification, provided that it has not been processed. This is approximately 10 minutes after placing the order. To cancel your order, log into Live Chat and speak with a customer service representative. If we are not able to catch the order in time, you may return the order. Please review our return policy online.

Our products are 99% in stock, however in the event that an item you purchased is out of stock or temporarily unavailable from the manufacture, we will notify you of partial shipment. If you received a partial order, the remaining item will be placed on backorder and ship to you as soon as it is back in stock. Backorders are shipped without any shipping cost. You may cancel a backorder or make changes to it by call the number found on the invoice included in your shipment.

Report missing items immediately. To prevent missing items in your order, items are triple checked for accuracy. The UPC codes are physically recorded on your original order to make sure we have the items at hand. Your parcel is then weighed as a cross check for validation before shipment. Please check your parcel completely before notifying us of missing items. Report any discrepancies in your order immediately via Live Chat.

Report damaged items immediately. Log into Live Chat and speak with a customer service representative or email us at skinbeauty@yahoo.com. Depending on the carrier, we will either send you a return label or the carrier may need to retrieve the damaged items for investigation. Please retain all packaging material in case an inspection is required. Failure to report damaged items in a timely manner may result in a least favorable claim.

Report wrong items immediately. To report a wrong item, log into Live Chat and speak with a customer service representative or email us at skinbeauty@yahoo.com. We will send the correct item as a new order, included with a return label inside the parcel. Use the return label to return the "wrong" item back to us via USPS mail. A credit will be issued back to your credit card as soon as we receive the item.

Returns/Exchanges are accepted within 7 days of receipt only if the product has not been opened and in its original package accompanied with the receipt and a returned approval code. Note, all returns are subjected to 15% re-stocking fee.

Please note our products are sold to customers who have used the products before and are purchasing on a re-order basis. If you have not used the product before, and want to try the product, we strongly recommend you visit your local salon for samples before making your purchase.

Once the items have been opened, we are not able to accept returns or exchanges on any opened products for any reasons. We can not accept returns or exchanges for discontinued products. Due to manufacture's return policy, we can not accept returns on Cellex-C. No returns on Makeup. The shipping fee for items being returned should be paid by the customer.

Due to sanitary reasons, we can not accept returns on used or opened appliances. Defect in material and workmanship is covered under Manufacture’s warranty. Return warranty card to manufacture within 30 days of purchase to be active.

Postage on returned items are non refundable. If you are returning an item that was shipped with free shipping promotion, the shipping cost will be deducted from the total refund amount.

To return your un-used item, contact our customer service representative via Live Chat to obtain an RMA number.

1. Email us to obtain an RMA number. Once approved, we will send you instructions and information on how to return the item(s).  Please see our return policy.
2. Re-pack the item(s) securely to ensure arrival in original condition.
3. Include a copy of the receipt and RMA# in the package.
4. Return within 7 days of receipt.

If the return is a result of our error (item you received is not the same as item on the invoice)  we will credit you back for the returned item(s) plus the shipping cost. If the return is not due to our error, customer pays the shipping fee for returning the item(s).

Please use a reliable carrier with tracking number for your return. We are not responsible for return packages that are lost or damaged in transit.

Orders are generally processed and shipped in 24-48 hours. Orders with credit card billing address not matching to the card holder’s billing address or bad CVV code will be delayed and put on hold for further verification.

Shipping cost is based on the quantities ordered and the shipping destination. You can use the shipping cost calculator found at the bottom of the page on the order from by adding the items into the shopping cart and selecting “USPS International Airmail” shipping method.

You will receive an email confirmation from us as soon as your order has been submitted successfully. The confirmation email includes your order number and summary of your order. Once your order is shipped, we will send you a tracking number. This time frame takes approximately 24-48 hours after you have placed your order. For domestic orders, we strongly recommend signature confirmation for USPS delivery option.*

Free USPS shipping on USA purchases of $60

Purchases of $60 (after any coupons are applied) are shipped free to USA destinations. Purchases under $60 are shipped at a flat rate of $4.95

United States destination includes all 50 States including P.O. box addresses, AK, GU, HI, PR, VI (US), APO, FPO, DPO .

My Account Registration is optional and is not required to make a purchase.

New Improved Version of My Account Registration implemented as of 3/11/2011. If you have registered prior to this date, please register again under our new improved My Account Registration, as you will be able to create a new account without the requirement of having a Yahoo!, Google, or AOL email account. More flexiblity!

Benefits of Registration:

• Place an order in just a few clicks, without having to re-enter your shipping information and other details each time you shop. Your shipping and billing addresses will be pre-populated at the checkout pages.
• Access your order information, order history, shipping status and tracking number(s) by signing into your account, any time.
• Easily re-order items with one click.
• Update your shipping and billing address(es), and other profile information at any time.
• Receive Exclusive Offers.
• Add items to My Favorites
• Customer's rewards loyalty program and product reviews.

How to Register:

Go to My Account Registration and create an account by filling in the required information. Your next order will be a breeze. No more entering in the same information again. Thank you for registering!

Forgot Your Password:

Retrieve your password - An email will be sent to you with instructions on resetting your password.

Occasionally packages are returned to us as undeliverable. A package is deemed undeliverable for one of the following reasons:

1. Incorrect Address:  If the address is incorrect, missing an apartment number or business name.
2. Non-deliverable Address: Non-deliverable addresses include buildings that no longer exist, addresses that do not accept mail.
3. Recipient did not pay customs tax.
4. Unclaimed by recipient.
5. Failed Delivery Attempts: Most of our carriers make three attempts to deliver a package.
6. Refused by Recipient.
   

The coupon codes offered by Skin-Beauty are subject to the following terms and conditions:

• The coupon code must be entered by the customer at the time of purchase. Failure to do so does not entitle the customer to a refund of the coupon discount amount after the sale. We cannot retro-actively apply coupon discounts for orders already placed.
• One coupon per customer.
• Coupon is valid for online purchases only.
• Some restrictions apply to certain brands and sale items.

If you received a package that has some contents missing or damaged, take it to the Post Office™ servicing your zip code area right away. Be sure to bring the item, the mailing container, wrapping, packaging, and any other contents. The Post Office will verify the damage and have you complete a claim form

Once you have obtained a copy of the claim form from the post office, please send us a copy of the form via email to skinbeauty@yahoo.com. We will contact the post office to follow through with the claim. This process takes approx. 5 business days.

How come I did not get rewards points for my last purchase?

You must first register to receive reward points on your initial purchase. Reward points are valid for orders placed after you have created an account. Prior purchases are not valid to receive points.

If you need to change your email in MyAccount, please email us a skinbeauty@yahoo.com to update your email. Your new email account will retain all the order history and reward points. Rewards points can not be combined/added from two existing email counts.

Reward code is valid for 20 days after you have put in a redemption request. Please use the code before expiration, as we are not able to revert the redemption requestion once it has been initiated.