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Customer Care: Live help
is available for ordering
and products inquiries.
Please refer your general questions to our email skinbeauty@yahoo.com
. FAQs:
Approximate time in transit for USPS Priority is 2-5 business days and UPS Ground is 3-7 business days. UPS Tracking number allows for tracking the order from departure to delivery. USPS Delivery Confirmation number does not allow for tracking but only confirms that the order has been delivered. *If you need your parcel by a certain date, please email for Express shipping options and rates. All USPS Priority comes with free delivery confirmation. Once USPS carrier has confirmed delivery, we can not be held liable for lost, stolen, damaged orders unless it was insured. Insurance is available for addt'l $2 flat. Shipping Address Corrections: Please verify that your shipping address is correct. Incorrect addresses may result in undeliverable packages, or delays. If your address is incorrect, please notify us as soon as possible. We are not liable for undeliverable packages caused by an incorrect address. Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error. Track your Domestic Order: UPS Package Tracking (http://www.ups.com/tracking/tracking.html) USPS
Delivery Confirmation (http://www.usps.com/shipping/trackandconfirm.htm)
If your international order is over the shipping weight limit of 3 pounds**, adjustment to your shipping cost may be modified to reflect the weight. For a guide line of our international shipping prices, please link to USPS Rate Calculator. Note: International orders may have a custom fee, depending on your country. Please check with your local post office for more information. Method of Payment: We accept Visa, Mastercard, Discover, American Express, and PayPal. Transactions are in US Funds. RETURNS/EXCHANGES MUST BE APPROVED AND ACCOMPANIED BY AN APPROVAL CODE. NO RETURNS ARE ACCEPTED WITHOUT RETURN APPROVAL CODE. Returns/Exchanges are accepted within 7 days of receipt only if the product has not been opened and in its original package accompanied with the receipt and a returned approval code. Note, all returns are subjected to 15% re-stocking fee. Any loss, damage or defects must be reported immediately. Defective products must be return shipped within one week. Any shortage must be reported upon receipt of package. Once the items have been opened, we are not able to accept returns or exchanges on any opened products for any reasons. We can not accept returns or exchanges for discontinued products. Due to manufacture's return policy, we can not accept returns on Cellex-C or makeup. The shipping for items being returned should be paid by the customer. Postage on returned items are non refundable. Stolen Merchandise: Skin Beauty can not be held
responsible for lost or stolen merchandise once it has been delivered by postal
carrier to the addressee. It is the purchaser's responsibility to ensure that
products purchased are sent to a secure location (such as a PO Box, a place
of residence where someone is home to accept the package, or a place of employment
where someone is there to accept the package.) Technical Problem: Known problem: Not able to add items to the shopping cart when selecting the "Add to Basket" button. Solution: Enable Cookies Follow instructions to enable cookies. (1) At your Internet Explorer browser, Select "Tools" + "Internet Options". (2) Select "Privacy" tab (3) Move slider to "Medium" then click "Apply" + "OK" You should now be able to add more than one item to the shopping cart. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
