|Skin Beauty is not responsible for lost, stolen, or missing boxes that show as "delivered" via tracking number. If no signature confirmation is requested, the customer assumes full responsibility and liability for lost or stolen packages that track as "delivered." Signature confirmation is an optional service that must be requested by the customer. We highly recommend signature confirmation for apartments, condominiums, and for clients that have had packages go missing before. If no request is made for signature confirmation, packages can be left at the shipping address per the driver's discretion with a full waiver of liability.
How to Request Signature at checkout:
If you did NOT request signature confirmation and your tracking number shows that your parcel was delivered, but you have not received it, immediately contact USPS at 1800-275-8777. You will need to provide them your name and tracking number. They will conduct an investigation (tracer with a case number) and give you more details on your parcel. Ask for "customer service" when calling.