Damaged Items

Please check your order and report damaged items within 2 business days. Log into Live Chat and speak with a customer service representative during operational hours. If you have reached us off hours, please leave a message. Include your name, order number and best phone number to reach you. A respresentative will contact you in 24 hours or less.

Depending on the carrier, we will either send you a return label or the carrier may need to retrieve the damaged items for investigation. Please retain all packaging material in case an inspection is required. Failure to report damaged items immediately may result in a least favorable claim.