Help FAQs

For the fastest support please contact Chat Support: 9:00 AM - 4:00 PM PST (Monday - Friday)

Questions about your order - If you have questions regarding a current or previous order, connect with  Chat Support and speak with a customer service representative or email us at

You can obtain your tracking number by logging into your account and clicking on the invoice number. Tracking number is found at the bottom right corner of your invoice receipt.  Refer to USPS or Fedex website to track your order .

Contact us by phone

(206) 898-4530 - 9:00 AM to 4:00 PM PST (Calls are returned promptly, please make sure you leave your name, phone number and reason for calling)

Please see Customer Care FAQs for common FAQs.

Sign In & Registration

Domestic (USA) Shipping & Delivery

Log in
Check Your Order Status
Forgot Your Password?
Benefits of Registration
Change Your Email
Domestic Shipping Rates & Delivery Time
Tracking Your Domestic Order

Order Support

International Shipping & Delivery

How Do I Place An Order?
When Will My Order Reach Me?
Backorder/Out of Stock
Pump Not Dispensing
Defective Product
Wrong Items
Missing Items
Damaged Items
Delivered But Not Received
Shipping Insurance
Coupons, Gifts & Store Credit Policy
Shipping Address Corrections
APO, FPO Military Addresses
Shop & Ship Around the World
International Shipping Rates & Delivery Time
Tracking Your International Express Order
International Delivery Status
Unclaimed Packages
Custom's Regulations & Duty Fees
International Missing or Damaged Items

Refunds & Returns

Shipping Carriers and Packing Methods

Return Policy
Not Approved Returns
How to Return Items
How Are Liquids Packed?
Shipping Carriers

Privacy Policy & Legal Disclaimer

Privacy Policy


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