Help FAQs

For the fastest support please Click for Live Customer Support chat: 9:00 AM - 4:00 PM PST (Monday - Friday) 

Questions about your order - If you have questions regarding a current or previous order, log into Live help chat and speak with a customer service representative or email us at You can also check your order status under Track Order .

General customer service questions - If you have a general customer service related question or concern, please feel free to contact us at

Technical questions - If you have a question or if you experience any technical difficulties with this website log into Live help chat and speak with a customer service representative.

Contact us by phone

(206) 898-4530 - 9:00 AM to 4:00 PM PST (Monday - Friday) Calls are returned promptly, please make sure you leave your name, phone number and reason for calling.

Sign In & Registration

Domestic (USA) Shipping & Delivery

Log in
Check Your Order Status
Forgot Your Password?
Benefits of Registration
Change Your Email
Domestic Shipping Rates & Delivery Time
Tracking Your Domestic Order
NEW! Route Shipping Insurance

Order Support

International Shipping & Delivery

How Do I Place An Order?
When Will My Order Reach Me?
Backorder/Out of Stock
Wrong Items
Missing Items
Damaged Items
NEW! Route Shipping Insurance
Resolve an Issue
Coupons, Gifts & Store Credit Policy
Shipping Address Corrections
APO, FPO Military Addresses
Shop & Ship Around the World
International Shipping Rates & Delivery Time
Tracking Your International Express Order
International Delivery Status
Unclaimed Packages
Custom's Regulations & Duty Fees
International Missing or Damaged Items

Refunds & Returns

Shipping Carriers and Packing Methods

Return Policy
How to Return Items
How Are Liquids Packed?
Shipping Carriers

Privacy Policy & Legal Disclaimer

Privacy Policy


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