Occasionally packages are returned to us as undeliverable. A package is deemed undeliverable for one of the following reasons:
If your package has been returned to us as undeliverable, arrangements for re-delivery can be made upon recipient's request. Please note, shipping fee for re-delivery is paid by the recipient.
- Incorrect Address: If the address is incorrect, missing an apartment number or business name.
- Non-deliverable Address: Non-deliverable addresses include buildings that no longer exist, addresses that do not accept mail.
- Recipient did not pay customs tax.
- Unclaimed by recipient.
- Failed Delivery Attempts: Most of our carriers make three attempts to deliver a package.
- Refused by Recipient.
If you refuse to pay the customs fees when your order arrives, the shipment will be returned to Skin Beauty and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.