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Shipping Policy

Thank you for shopping with Skin Beauty. Please review the following shipping information carefully before placing your order.

Order Processing

Orders are generally processed and shipped as quickly as possible. Processing times may vary during weekends, holidays, promotions, high-volume periods, or when an item is temporarily unavailable.

Once an order has been shipped, the customer will receive tracking information at the email address provided during checkout.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping address, including:

  • Street address and apartment, suite, or unit number
  • City, state, and ZIP/postal code
  • Recipient name
  • Any additional delivery information required by the carrier

Skin Beauty is not responsible for delivery problems, delays, lost packages, or additional shipping costs resulting from an incorrect, incomplete, or outdated address provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible. We will make every reasonable effort to update the address before the order ships, but address changes cannot be guaranteed once an order has entered processing or has been shipped.

Incorrect Address / Returned Packages

If a package is returned to Skin Beauty because of an incorrect or incomplete address provided during checkout, the customer may choose to:

  • Have the order reshipped after paying the additional shipping cost, or
  • Receive a refund for eligible returned merchandise, less the original shipping charges and any return-to-sender or carrier fees incurred.

Original shipping charges are non-refundable when a delivery failure results from an incorrect or incomplete address supplied by the customer.

If the carrier delivers the package to the address entered on the order, Skin Beauty cannot be responsible if that address was entered incorrectly by the customer.

Delivered Packages

Once tracking information shows a package as Delivered to the shipping address provided on the order, Skin Beauty is generally not responsible for loss, theft, misplacement, or unauthorized removal of the package after delivery.

Customers should first:

  • Check around the delivery location
  • Check with household members, neighbors, front desks, parcel lockers, or property management
  • Contact the shipping carrier for additional delivery information

We encourage customers to select shipping insurance when available, particularly for high-value orders.

Please refer to our Lost of Stolen Package Policy for more details.

Lost or Damaged Packages

If tracking does not show your package as delivered and you believe it has been lost in transit, please contact us so we can review the shipment and, when appropriate, assist with a carrier claim.

If your package arrives damaged, please contact us promptly and provide photographs of:

  • The shipping box or mailer
  • The shipping label
  • The damaged product
  • Any damaged packaging inside the shipment

Please retain all packaging until the issue has been resolved.

Please refer to our Lost of Stolen Package Policy for more details.

Carrier Delays

After a package has been accepted by the shipping carrier, delivery times are controlled by the carrier. Weather, transportation disruptions, holidays, customs processing, and other circumstances outside of Skin Beauty's control may cause delays.

Estimated delivery dates provided by carriers are estimates and are not guaranteed unless the shipping service specifically provides a delivery guarantee.

International Orders

Customers placing international orders are responsible for providing an address that is complete and acceptable for international delivery.

The recipient is also responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated during checkout.

International shipping and customs delays are outside of Skin Beauty's control.

Questions About Your Shipment

If you have a question about an order or believe there is a shipping problem, please contact Skin Beautyat skinbeauty@skin-beaty.com with your order number and a description of the issue. We will make reasonable efforts to assist you.