If you received a package that has some contents missing or damaged, take it to the Post Office™ servicing your zip code area right away. Be sure to bring the item, the mailing container, wrapping, packaging, and any other contents. The Post Office will verify the damage and have you complete a claim form
Once you have obtained a copy of the claim form from the post office, please send us a copy of the form via email to email@example.com. We will contact the post office to follow through with the claim. This process takes approx. 5 business days.